Customer Data Security

Last Updated: 15 October 2022

Customer Data And Security

We run our services to ensure maximum uptime while focusing on the security of any customer data.

Infrastructure

Smallize’s customer-facing services are delivered via Amazon Web Services (AWS), the largest and leading provider of cloud infrastructure. Millions of customers in hundreds of countries, including government agencies, educational institutions, and non-profits trust AWS every day with their infrastructure and data.

Using an industry standard like Amazon helps guarantee the security and resilience of our services. Amazon has attained a number of certifications that affirm that they have stringent, working internal controls.

Customized License Agreement

Smallize is willing to accept limited changes to our End User License Agreement. All changes must be made in the Smallize agreement wizard. The wizard outlines areas of the license agreement that Smallize is willing to change, to minimize negotiation time, in order to make efficient use of our clients’ time and resources.

One must be willing to purchase Enterprise Support in order to negotiate a custom license agreement. More information regarding Enterprise Support can be found in the support section. If negotiations are unsuccessful, then there is no obligation to purchase Enterprise Support. Contact the sales team for access to the Smallize agreement wizard.

The negotiation of a customized license agreement is expected to be fully concluded in a reasonable time. In the event an agreement cannot be settled upon in a timely manner, Smallize reserves the right to charge an additional fee.

NDA

In Section 7 of the End User License Agreement, there is NDA-style language. When sharing sensitive content with any Smallize Team Member, simply include a “Confidential Information” note and any data or files will be covered and treated with the utmost confidentiality. Smallize is unable to make any additional warranties aside from what is included in the End User License Agreement.

Questionnaires and Forms

Smallize has limited administrative resources which is why we decline to fill out long questionnaires or forms. Where possible, we will provide you with the documents or links to our website where you can find the information yourself. If the forms are necessary for your purchase and we are unable to oblige, we will direct you to a local reseller who can assist with those forms and the purchase of our products on our behalf.